"Should We Expect The Same Service We get From MSN?"

That's the question we should all be asking ourselves in the coming months when it comes to Yahoo! and paid search.

Now, because I do paid search in-house, I didn't have an assigned Yahoo! rep until April. That's because 1). My predecessor had never asked them for one... And 2). We weren't quite yet spending enough. But I fixed the spending issue... And they finally gave me a rep, after asking for a few months.

But my rep resides in California, and I only have phone and email contact with him. No in-person attention. He also doesn't run reports or really help me out with optimization suggestions. I mostly just use him for account maintenance issues.

Now, MSN on the other hand, my rep there is a disaster. She's over worked. Under-fed. And an all-round bi-atch. And now with things in (somewhat) turmoil at Yahoo!, it's making me wonder if we can expect service from Yahoo! to turn to complete crap soon?

Thoughts?